In this blog, I want to point out that wireless mobile technology along with internet enable people to access and exchange information with others easily. This concept when exploited properly would allow work force to be more knowledgeable resulting in better interaction among themselves with customers and clients.
Areas requiring training through mobile devices
How can this technology be used by corporate sectors? This technology can be used for
- Finding opinion of people before launching a new product, modifying existing product.
- Getting feedback about the service offered. A small survey consisting not more than 5 questions can be used.
- A small training program covering essential points such as how to protect corporate property, usage of new knowledge management program, and updating of sales and stock by people belonging to respective departments, information about new products etc.
Devices that utilize this technology
Various devices that can be used for accessing this technology are:
- Mobile devices based on wireless & non-wireless technology running on BlackBerry, Linux, MS Windows Mobile, Palm OS, or other operating systems.
- Data enabled smart phones
- Laptops, tablet PCs
- MP3/ MP4 players (e.g. iPODs),
- Mini notebooks and Ultramobile PCs (UMPCs),
Before offering training through mobile technology, one should
- Assess the need for deploying this technology
- Analyze the competency of work force in using this technology
- Check the availability of mobile devices
The pedagogy used is based on constructivist or socio-cognitive models, placing the active learner at the center of activities
Ready to use mobile learning solutions can be used for delivering m-learning programs.
Advantages of mobile solution
- Allows usage of relevant rich media
- Real-time training can be imparted that may be highly useful in retail sector where entry of new products invariably takes place.
- Allows imparting training w.r.t context
While offering training / survey through mobile learning solutions adequate care must be taken to secure both the device as well as data.
If any of you have implemented this technology for your work force, then do share the details with the readers.
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