A SML (social Media Learning) application can be utilized to engage a two way multi level conversation between
1. Company co-ordinator and various groups of customers based on different products / services offered by the company.
2. Customers of various groups based on different products / services offered by the company
3. Customers of particular product / service.
The following figure depicts the various levels of interaction that can take place.
(Click the image to view the enlarged version.)
The application offers engagement through
1. Sharing files
2. Blog
3. Pages where information related to product / service can be added.
4. Wire posts of 140 characters
At each and every stage, control can be exercised as to whether you can go public or not.
